Summary of Child Abuse Treatment Services Case Manager

The Child Abuse Treatment Services Case Manager is responsible for providing direct services to participants as well as supporting and coordinating services for children and/or adults and their families impacted by child sexual abuse, physical abuse, emotional abuse/neglect, witnessing to domestic violence and other violent crimes.




Full Time, 40 Hours Per Week


Florence, Kentucky


Program Coordinator

Primary Duties:

  1. Provide high quality clinical case management and care coordination services for participants.


  • Receive referrals for program participants.
  • Contact referred participants, engage referred participant and complete phone triage assessment to determine appropriateness for agency services.
  • Schedule and complete family assessment interviews on referred participants for group based services.
  • Facilitate or co-facilitate trauma responsive care groups as needed for families impacted by child abuse
  • Triage and provide care coordination for participants referred for individual/family based services.
  • Assist families in accessing additional needed resources and provide information and referral services through face to face or phone service coordination.
  • Act as a liaison between child/family with other involved agencies.
  • Serve as a liaison for group treatment services, including completing all family assessments, assigning group placement, and the coordination of necessary supplies and materials for group facilitators.
  • Inform victims of their right to file for compensation, and assist families with this process as requested.
  • Maintain contact with referring agency as needed, including the submission of attendance/progress reports as requested.
  1. Maintain appropriate written documentation of programmatic and administrative aspects.


  • Maintain accurate and complete participant records, including intake information, telephone contact with participants and/or other relevant parties, participant progress notes, pre and post testing, referrals, discharge forms and recommendations.
  • Maintain accurate program statistics and outcomes
  • Meet with program therapists routinely to ensure timely submission of outcomes measures and other necessary service needs
  • Assist with completing monthly program statistics and reporting
  • Ensure lending library is kept full of needed resources for participants
  • Create and maintain a trauma responsive appearance of the participant lobby and keep stocked with resource information
  • Identify therapeutic program supply needs and complete orders timely
  • Lead program staff in the coordination of trauma responsive celebration activities to enhance participant experience and team member morale
  1. Coordinate services with other appropriate social service agencies, law enforcement personnel and victims service providers and make referrals as necessary.


  • Develop/maintain relationships with key partners and referral sources
  • Serve as a representative on community collaboratives
  • Deliver community-based presentations to key partner agencies and their employees to explain Family Nurturing Center and our services
  • Seek opportunities in the community to create and establish new partnerships
  • Provide consistent updates to the child abuse treatment services team in regards to community services and ways to collaborate
  • Maintain a list of referral sources for key services needed by participants and any necessary contacts at key partner agencies to assist program staff with warm handoffs for services
  1. Participate in ongoing professional development opportunities.


  • Complete a minimum of 12 hours of victim services related training annually.
  • Participate in weekly supervision with the Program Coordinator
  • Engage in monthly program staff meetings
  1. Other duties as assigned.


Job Requirements:

Bachelor’s Degree and a minimum of 2 years’ experience in Social Work, Human Services, or related field is required.  Master’s Degree is preferred.  Knowledge of child development and challenges related to sexual, physical, emotional abuse, neglect and domestic violence. Excellent verbal communication, detail oriented, high level of organizational skills, and ability to multi-task.

All positions at Family Nurturing Center require a shared vision and philosophy that promotes and enhances the agency mission, the ability to handle sensitive information and maintain high level of confidentiality, and demonstrated cultural competence and the ability to work effectively with diverse groups of people.


The Child Abuse Treatment Services Case Manager  must maintain positive working relationships and agree to interact with all program participants and agency staff and volunteers,  referring agencies, other victims service providers  and community resources in a trauma informed and responsive manner.

Confidential Information:

Maintain confidentiality of client information and record and other confidential agency information.

Supervisory Responsibilities:

No agency supervisory responsibilities but may have the option to supervise BSW interns and/or program volunteers as needed

To Apply:

To apply for this position. Please send a cover letter and resume to:

Family Nurturing Center
5 Spiral Drive, Ste. 100
Florence, KY 41042

Phone: 859-525-3200
Fax: 859-525-3209

It is the policy of the Family Nurturing Center® not to discriminate on the basis of age, color, handicap or disability, ancestry, national origin, marital status, race, religion, sex, veteran status, or political affiliation in its educational or employment programs and activities.