KY Parenting Time Visitation Program Administrative Assistant


Summary of KY Parenting Time Visitation Program Administrative Assistant

This position is responsible for providing direct support to the Parenting Time Visitation Program by performing a wide variety of clerical and participant engagement duties, including organizing, coordinating, scheduling and performing various office functions including answering and directing main line calls/inquiries. In addition, this position provides direct support to the Parenting Time Staff with engaging participants into the service and uploading documents to our contractors. This position will assist in ensuring effective communication between staff, volunteers, participants, and visitors. Some evenings may be required.

Status:

Non-Exempt, Part-Time

Hours:

Varies

Location:

Florence, Kentucky

Supervisor:

KY Parenting Time Visitation Supervisor

Primary Duties:

  • Answers telephone in a professional manner and provides information and assistance or routes caller to appropriate staff member. Takes phone or visitor messages and delivers to appropriate individual. Provides information and referral services as needed.
  • Greets visitors to the office in a professional manner and directs them to the appropriate individual.
  • Assists in the completion of intake and information processes with Caregivers and Participants.
  • Uploads observation forms and reports to our contractor as a primary function of this position.
  • Prepares documents for subpoenas as requested.
  • Works collaboratively and communicates appropriately with other staff members.
  • Types, completes data entry, prepares reports, updates computer files, and proofreads documents as requested.
  • Operates office machines including computer, fax, copier, and communications equipment.
  • Makes copies, collates and staples materials as requested in a timely manner.
  • Responds respectfully and effectively to people of all cultures, classes, race, ethnic backgrounds, and religions in a manner that recognizes, affirms, and values the worth of individuals, families, and communities and protects and preserves the dignity of each.
  • Responsible for overseeing/tracking referrals, and scheduling appointments for the Parenting Time Visitation Program.
  • Adheres to ethical standards of professionalism including maintaining confidentiality of each participant/family.
  • Other duties as assigned.

Experience/Skills:

Job Requirements:

High school diploma or GED certificate is required.  Above-average ability to communicate effectively both orally and in writing. Competency in Microsoft Office (Excel, etc.), Access or other software/database systems. Ability to work under deadlines and multiple task pressures, in a fast paced environment.  Ability to handle sensitive information, maintain high level of confidentiality and to foster community partnerships.    All positions at Family Nurturing Center require a shared vision and philosophy that promotes and enhances the agency mission, the ability to handle sensitive information and maintain high level of confidentiality, and demonstrated cultural competence and the ability to work effectively with diverse groups of people.

Preferred Qualifications:

Some college/business/computer classes preferred.  Excellent clerical skills, including strong organizational skills, customer service and Microsoft office proficiency. Experience and/or training in trauma informed care and motivational interviewing skills are preferred.

Relationships:

The Parenting Time Visitation Administrative Assistant must maintain positive working relationships with families served, all agency staff and volunteers, site representatives, and community resources.

Supervisory Responsibilities:

None

Confidential Information:

Participant records and other agency and DCBS information.

To Apply:

To apply for this position. Please send a cover letter and resume to:

Family Nurturing Center
5 Spiral Drive, Suite 100
Florence, KY 41042

or

[email protected]
Phone: 859-525-3200
Fax: 859-525-3209

It is the policy of the Family Nurturing Center® not to discriminate on the basis of age, color, handicap or disability, ancestry, national origin, marital status, race, religion, sex, veteran status, or political affiliation in its educational or employment programs and activities.